About Us

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Contact Info

Refund & Cancellation Policy

Online booking & refund policy.

Our online services offer hassle-free booking options for both Pre-paid & COD. After booking our customer care executive will call you to confirm the slot, tests & technician details. You may choose to reschedule the appointment by calling our contact centre between 07:00 am – 10:00 pm.

In the event of non-availability of service or preferred time, you may cancel the appointment from the App or Website or through the Contact Centre. A booking can be canceled till 3 hours before sample collection. Once the sample is collected by our technician, the order cannot be cancelled.

Upon successful cancellation, if the order is pre-paid, the same is refunded back to the source in 7 to 10 working days from the date of cancellation. Refunds are not applicable for COD orders. In case of partial cancellation, we request you inform our service agent to process the refund. For assistance, you may write to connect@udcdiagnostics.com or call 022-69455400.

We believe that this new online booking system and refund policy will provide our customers with a more streamlined and convenient experience. We are committed to offering exceptional service to all of our customers, and we look forward to serving you in the future.